Return Policy
By placing an order with American Scientific Inc. either online or via phone, you indicate that you have read and agree to the following return policies. Please Note returns must meet ALL criteria.
We do not accept returns for customized items or discontinued items. We do not accept returns for any chemicals. American Scientific Inc. in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
Products that may be identified as high demand due to a pandemic, epidemic or other situations of crisis may not be returned. During times of crises or emergencies demand can exceed supply. This can result in allocations of products by our suppliers and for our customers. Orders on these items are non-cancellable and non-returnable.
Starting from the date of delivery, you will have 5 business days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise American Scientific Inc. will not be held responsible. If anything is missing please call us at 800-524-8224.
You have 21 Calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods to the possession of American Scientific Inc. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, American Scientific Inc. will supply a prepaid shipping label along with an RMA number (except for orders shipped to Alaska, Hawaii, and countries outside of the US).
Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, pacing materials, etc. Returns received that have been used or with missing components or modification will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment s damaged in transit to American Scientific Inc., you will be responsible for the loss of any non-defective items.
For Non-defective products, a 15% restocking fee will apply, and you will be responsible for the cost of the initial shipment and return shipment. For products verified to be defective. American Scientific Inc. will be responsible for your return shipment and the shipment of replacement items.
